Terms & Conditions

Privacy

Your privacy is important to us at NRJ Imports. This privacy policy describes the online information which NRJ Imports (from here on referred to as ‘we’ or ‘our’) employ in relation to the information which our customer (from here on referred to as ‘you’ or ‘your’), provide when using the www.nrjimports.com (from here on referred to as ‘website’).

It is important that you read this privacy policy together with any other notice which we may provide you on specific occasions when we are collecting or processing your personal information, so that you are fully aware of how and why we are using your information, and the legal rights that you have.

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Delivery & Returns

Deliveries

Orders below € 50 will incur a €5 delivery charge. €5 charge is added on to the invoice automatically at checkout.

We deliver all over Malta. Deliveries to Gozo we suggest one of the Malta to Gozo courier companies.

Once payment for order is confirmed, one of our teams will contact you to find a best suitable date for all.

 

Returns

Returns are only accepted when goods are returned in a resaleable condition, i.e. label and packaging need to be intact. Products sold as full cases are required to be returned as full cases. Products that have been chilled will not be accepted.

It is at the discretion of the management to accept or decline returns.

How and When Do we Collect your Personal Information?

We collect the majority of the personal information that we process about you directly from you when you provide this information to us by:

 

  • registering on the Website for an online account or otherwise contact us to obtain information relating to us or our products and/or services;

 

  • placing orders on the Website;

 

  • updating the 'Your Online Account', 'Your Address Book' or 'Your Order Details' section of the Website;

 

  • communicating with us by phone, e-mail or otherwise, or when you complete a questionnaire or competition entry form;

We may also collect technical information when you access and interact with the Website (see the section below on “How do we use cookies?”).

We do not collect data from people under the age of 16 and we will delete such data if we are informed we hold it.

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How do we use cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the 'lifetime' of the cookie, and a value, usually a randomly generated unique number. When you visit our Website we send you a cookie.

The information we Collect

As part of you using our Website and during the course of us providing products and/or services to you, we may collect, use, store and transfer the following types of information about you:

  • identity information including your first name, last name, marital status, title and gender;

  • contact information including your address, e-mail address and telephone numbers;

  • technical information including your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and other technology on the devices you use to access our website;

  • profile information including your username and password;

  • communications information including your correspondence with us and any feedback that you provide us with.

AGE RESTRICTIONS

 

We only sell alcohol to persons who are 17 years or older. If you are under 17, you may use our website only with the involvement of a parent or guardian. By placing an order with us it is confirmation that you are of legal age.

Proof of ID may be requested when delivering. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy alcoholic products if you are underage or for someone else who is under age.

ITEMS DAMAGED IN TRANSIT, DEFECTIVE & INCORRECT

When receiving delivery and signing for goods, you are confirming that all items delivered are as ordered and of satisfactory condition. Any claims may not be entertained unless sufficient proof brought forward to sustain claim.

PRODUCT DESCRIPTION AND SPECIFICATIONS

 

We have made every effort to ensure that the goods displayed on this website and in other communication conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions (including wine vintages, please note all images are for illustration purposes only) of items on the website and brochures are quoted as accurately as possible. The colours you see will depend on the resolution of your viewing device and we cannot therefore guarantee that your device’s display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.

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